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Donor Relations, Client Impact, Development, Fundraising

Jehovah Jireh and Stewardship

The Bible shares many different names for God describing his character and attributes. Jehovah Jireh has always stood out to me. It means, “The Lord Will Provide.” The Message says it this way, “God sees to it.” Jehovah Jireh speaks of God’s awesome provision for followers of Christ who call him Lord and Savior. How should Christians, for us personally, as well as the ministries we serve, respond to God’s provision?

In the account of Abraham’s sacrificing of Isaac (Gen. 22), God intervened at the last minute and provided a ram to be offered as a sacrifice. God was testing Abraham’s obedience, and as a result, Abraham called that place “Jehovah-Jireh” because GOD PROVIDED. God’s ultimate test (of Abraham) resulted in His ultimate provision – God spared his son. Isaac is a picture of when God would GIVE HIS only son on the cross, as our ultimate provision for sin.

Once we believe and appropriate God’s forgiveness, what more can we do as Christ followers? How do we respond to this gift? I believe that exercising biblical stewardship is an important part of our response.

“The starting point in the journey of the Christian steward is—must be—a realization of the reality of God’s love. Yes, it is just that—a starting point, not an ending point. Accompanying the steward’s recognition of God’s love is an awareness that God’s love is a joyful love and that the steward is called to participate in that joy. As God’s love becomes known, it is clear that God longs for a response from each person.”
-Ronald Vallet, from “Stepping Stones of the Steward”

“From the moment He imparted life to mankind to the climactic gift of salvation through the death of His son Jesus Christ, God has set the supreme example of radical, sacrificial giving for His followers.”
                          -Gordon MacDonald, from “Generosity”

We are called to biblical stewardship as a response to God’s love and provision for us. Have you heard this expression, “We give because God first gave to us?” The simple truth is this, “stewardship is management of resources.” As stewards, we are called to manage God’s resources. We are responsible to the owner (God) who is the creator and owner of ALL things. This means everything you currently have or ever will have: our physical possessions, our talents, our family, our work… everything. It is nothing less than a complete lifestyle.

For those of us in Christian service or ministry this has several ramifications. First, ask yourself, “How will I steward what my master has placed in my care?” Another way to ask the question is, “How am I personally using my time, talent, and treasure to further God’s kingdom? Before we can teach others about biblical stewardship, or ask a donor to support our organization, or deliver a message on the topic, we should examine our own life. Perhaps you’ve heard the phrase, “When we give to God, we are just taking our hands off what already belongs to Him.” Are we practicing stewardship in a way pleasing to God? Then and only then can we ask others to consider supporting our ministry or project.

I started with a question, “What does Jehovah-Jireh have to do with stewardship?” The answer is everything. As God provides for us, we have no choice but to respond with a heart of joy, adoration, and worship. In the Parable of the Talents Jesus taught, “His master replied, ‘Well done, good and faithful servant! You have been faithful with a few things; I will put you in charge of many things’” (Matt. 25:14-30). May that be our prayer.

About the Author: Kent offers clients over 35 years of non-profit experience including teaching, administrative, consulting, and directorships. Through his work as Development Director for The Potter’s House, Gospel Communications International, and Mel Trotter Ministries, Kent brings a wealth of experience in fundraising and development. He currently serves as a board member for the West Michigan chapter of the Association of Fundraising Professionals (AFP). His passion for seeing Christian stewardship principles applied in a systematic way helps the non-profit organization or ministry be successful in fulfilling its mission.

Donor Relations, Client Impact, Development, Fundraising

The Last 12 Days of Giving

Here it is, the middle of December and so much to do. Have you met your year-end goals? What can you do in this last 12 days of 2021 to increase or maximize charitable giving to your organizations? One statistic says, “Approximately 31% of all annual giving occurs in December and approximately 12% of all annual giving occurs in the last three days of December. 28% of nonprofits raise between 26 – 50% of their annual funds from their year-end ask.”

Donors give to your ministry for three reasons: (1) they believe in your mission, (2) they trust you and how you will use their gifts, and (3) they like your vision for the future. Donors give a year-end gift for at least three more reasons: (1) the holidays inspire generosity, (2) donors seek last-minute tax deductions, and (3) donors have money left in their annual giving budget. Here are 12 time-tested ideas from our clients on how they make the most of their final 12 fundraising days of the year.

1.  Start Early… Stay Late. Development work is not a nine-to-five job. If you thought that, you chose the wrong career. Be prepared to work long and hard at year-end. Your organization needs you to burn the midnight oil to make sure every donor is contacted and presented with a year-end giving opportunity. Be willing to set aside all the other stuff you do and make this your priority. Be the first person in the door in the morning and the last person to leave the office.

2.  Visit your top 10 donors. This is critical. Personal contact is especially important with your top donors. If you cannot see them in person, schedule a virtual call with them. Do not just send a generic mail appeal; include a personalize, handwritten note on nice stationary or note card.

3.  Hand-deliver Christmas cards and gifts. This is a practice that many development officers and CEO’s have implemented over the years with great results. Imagine the joy on your donor’s face when you ring the doorbell and deliver a gift or a card. Find a gift that has local charm like a specialty coffee or food item. Recruit board members to help deliver gifts.

4.  Burn up the phone lines calling donors. For those donors you cannot meet personally, call them. Thank them for their faithful support. Ask them why they gave to you this past year and what your organization does that resonates with their heart. A personal phone call to ask for their support will make a significant difference. One ministry has assigned four team members to each make 50 donor calls per day for three days (December 28, 29, & 30) with the goal of completing 600 donor touches before year end.

5.  Focus on LYBUNTs fist, then call SYBUNTS. A LYBUNT is someone who gave “last year but unfortunately not this year.” Pay special attention to those who gave in November or December of 2020, but not yet this year. That would indicate they are a year-end giver. Some just need an encouraging reminder. SYBUNTS have given “some year but unfortunately not this year.” Share impact stories. Perhaps your call will reignite their interest in your ministry.

6.  Share matching gift opportunities. The year-end giving season is an excellent time to talk to your donors about a matching gift. Donors love to feel like they are part of something bigger and this allows them to double or triple their impact.

7.  Involve board members. We mentioned this above with hand-delivery of cards or gifts, but year-end “thank you” calls are also an excellent way to involve your board. Board members who are somewhat reluctant to roll up their sleeves throughout the year will agree to a small, manageable list of “thank you” calls. Make sure to provide them with a good script.

8.  Test your DONATE button. Hopefully, you are sending out e-newsletters or electronic fund appeals with a donate button to make it easy for your donors to give. Make your donate button prominent on your website and include a link in all your correspondence. There is nothing more frustrating to a donor who tries to give online but cannot get it to work. One donor recently tried for 10 minutes and just gave up. He eventually called the ministry who took his gift over the phone instead. Test your online giving process to sure it works properly.

9.  Promote the Charitable IRA Rollover. It is likely that your mature donors who qualify are already aware of this option which produces tax advantages for them. But do not assume everyone knows. Include this information in your direct mail and every conversation with donors in this age category. Many organizations neglect to promote this opportunity.

10.   Remind donors to apply for matching gifts. Many companies offer matching gift opportunities to their employees. If you already know your donor’s employer offers matching gift opportunities, remind them. If they do not know, have them ask the corporate or HR office where they work. Some will be surprised to find out they have been leaving donation dollars on the table.

11.   Send eye-catching emails. Because everyone is raising money at year-end, your emails need to stand out. Consider something that shows impact. Make sure your subject line grabs their attention. A quick message that links to a short 60-second thank you video can be powerful. One school we worked with used a “count-down” clock to convey urgency.

12.   Do not forget gifts of appreciated assets. All your year-end giving will not be cash, check, online with a credit card, or by electronic funds transfer. Some donors will decide to transfer a stock gift or other asset and you need to be prepared to handle these right up to December 31. You do not want to be unprepared.

Happy fund raising in December, the most wonderful season of all.


About the Author: Kent offers clients over 35 years of non-profit experience including teaching, administrative, consulting, and directorships. Through his work as Development Director for The Potter’s House, Gospel Communications International, and Mel Trotter Ministries, Kent brings a wealth of experience in fundraising and development. He currently serves as a board member for the West Michigan chapter of the Association of Fundraising Professionals (AFP). His passion for seeing Christian stewardship principles applied in a systematic way helps the non-profit organization or ministry be successful in fulfilling its mission.

Strategic Planning

HASIT!

If you’ve worked in major donor development for any length of time, you understand the importance of knowing your donors. A key step in the fundraising process is “qualifying” your donors before you ask them for a gift. Successful solicitation requires the RIGHT person asking the RIGHT person for the RIGHT amount for the RIGHT project at the RIGHT time in the RIGHT way. But how do we know when these six “Rights” line up?  Is there a sure-fire way to “qualify” our donors?

John D. Rockefeller advised, “It is a great help to know something about the person whom you are approaching. You cannot deal successfully with all people the same way. Therefore, it is desirable to find out something about the person you are going to — what his interests are, whether you have any friends in common, whether he gave last year, if so, how much he gave, what he might be able to give this year, etc. Information such as that puts you more closely in touch with him and makes the approach easier.”

When you research your donors for a special campaign or project, consider asking these qualifying HASIT questions:

H – Heart for the Lord. Does this donor have a heart for the Lord and kingdom work? Have they demonstrated their generosity through past giving or service? Does he/she give primarily to faith-based organizations? Do he/she understand biblical stewardship? If yes, ask with boldness. If not, do some more research to discover what motivates the donor to give.

A – Ability to give. Does the donor have the capacity to give at the level required to fund the project or need? Do you know their giving history to your organization or other similar ministries? Ask for an appropriate gift amount. If someone’s largest known gift is only $1,000, they are probably not a qualified prospect for a six-figure ask—unless you know some insider information about them. If you’re unsure, you should conduct some type of wealth screening or donor research.

S – Spirit of giving. Is this donor a cheerful giver? 2 Corinthians 9:7 teaches, “Every man should give as he purposes in his heart, so let him give; not grudgingly, or of necessity; for God loves a cheerful giver.” Do you know this person? Is he/she known for their cheerful generosity? If not sure, talk with others who know him/her better. It will make your visit a lot more fun (and productive).

I – Interest in the ministry. Every donor doesn’t give to every ministry just because it is Christian. Does your prospect know about you and support your mission? Some people are drawn to education. Others to medical and humanitarian relief. Others to rescue ministry. Make sure your prospective donor knows who you are and what you do. If your mission and vision match their giving values, you are on the right trajectory.

T – Timing is right. Timing can be very critical in a donor’s ultimate decision to give now, wait until later, or not give at all. What is happening in your donor’s life that would motivate a large gift? What might be a limiting factor? Is he/she going through any personal challenges right now? On the flip side, has there been a recent windfall in their business or personal finances that would open the door to a larger gift? You need to know as much as possible before you make the ask. You rarely get a second chance.

Love on your donors. Get to know your donors. Qualify them according to these five criteria and boldly ask them to partner with you. If you qualify your donors through the HASIT grid, you will see greater success in your fundraising work.

About the Author: Kent Vanderwood, Vice President – Kent offers clients over 35 years of non-profit experience including teaching, administrative, consulting, and directorships. Through his work as Development Director for The Potter’s House, Gospel Communications International, and Mel Trotter Ministries, Kent brings a wealth of experience in fundraising and development. He currently serves as a board member for the West Michigan chapter of the Association of Fundraising Professionals (AFP). His passion for seeing Christian stewardship principles applied in a systematic way helps the non-profit organization or ministry be successful in fulfilling its mission.

Development, Fundraising

Grow Your Monthly Giving Program: Part 2

Last month, we explored the importance of a strong monthly giving program for your non-profit organization. We compared it to planting seeds. Just like any crop, it will not grow until it is planted, and it will not be planted unless you get started.

For purposes of review, we defined monthly giving this way: “A program that cultivates an ongoing, committed giving relationship between a donor and your organization. Monthly donors are those donors in your database who have agreed to support your organization with a determined amount each month.” They are also called systematic donors or “sustaining” gifts.

Last month we focused on “WHY.” This month, we will focus on “HOW.” What are some best practices you can implement in establishing a monthly giving program? What are the critical steps for success?

Seek buy-in from leadership.
To succeed, we must first believe we can. Make sure your CEO or Board understands the ins and outs. Set a budget for your giving program. Like any fundraising strategy, it will take money to raise money. Remember, you are “planting.” The harvest will come later. Monthly giving is all about long-term dollars.

Target who you hope to reach.
Your monthly donor program will not appeal to all your donors. Take your major donors off the list. They should continue to receive personal cultivation but are unlikely to donate on a monthly timeline. Donors who are on a fixed income are excellent prospects, as are millennials who are showing a lot of interest in systematic giving.

Give your program a name.
People like to belong to something. Donors are no different. Assign your giving program a name: Champion’s Club, Circle of Friends, Legacy Society, Faith Partners, or some other catchy name that ties in with your brand or mission. Pat Robertson’s “700 Club” started in 1960 and still airs on cable TV. Here is what you may not know. In 1962, the station suffered financially and almost closed. To keep the station on the air, they set a goal of signing up 700 members each contributing $10 a month, which was enough to support their operating budget. Robertson referred to these “members” as the “700 Club” and the name stuck. (By the way, the $10 gift from 1962 would equal close to $80 in today’s economy.)

Send a welcome packet.
When a donor signs on to give monthly, acknowledge it. Say thank you and “welcome to the club.” An automated response is best, if not, a thank you post card works great. Mail a welcome packet especially designed for them. Use plenty of pictures. Make it warm and fuzzy. If there is a small gift or premium involved, send it to them in the first month after they join.

Include in regular appeals.
When you send out your regular appeals, make mention of your monthly giving program. Stress the ease and convenience of giving in this manner. Show the benefits, to both them and your organization. Once a year, you may even consider a phone campaign to recruit and sign-up monthly donors.

Show what the monthly gift provides!
Donors want to know their giving is making a difference. What does their $50 gift accomplish each moth? What does their $100 gift “buy” for the organization. A good example is a missions organization that distributes solar powered audio bibles to unreached people groups. As a Champion Club member, the $50 will purchase and distribute one Bible each month. Donors know that their gifts are making a difference.

Now is the time to grow, enhance, or start your monthly giving program. There are plenty of resources available help you. The Timothy Group can help guide you with some practical steps to design an effective program.


About the Author: Kent Vanderwood, Vice President – Kent offers clients over 35 years of non-profit experience including teaching, administrative, consulting, and directorships. Through his work as Development Director for The Potter’s House, Gospel Communications International, and Mel Trotter Ministries, Kent brings a wealth of experience in fundraising and development. He currently serves as a board member for the West Michigan chapter of the Association of Fundraising Professionals (AFP). His passion for seeing Christian stewardship principles applied in a systematic way helps the non-profit organization or ministry be successful in fulfilling its mission.

Development, Fundraising

Grow Your Monthly Giving Program: Part 1

“Don’t judge each day by the harvest you reap, but by the seeds you plant.” (Mark Victor Hansen)

Building a strong monthly giving program is like planting seeds. Just like any crop, it will not grow until it is planted, and it will not be planted unless you get started. Today may be the right time for your organization to start planting a monthly giving program.

But first, a definition: “Monthly giving is a program that cultivates an ongoing, committed giving relationship between a donor and your organization. Monthly donors are those donors in your database who have agreed to support your organization with a determined amount each month.” They are also called systematic donors or “sustaining” gifts. An organization will often name their monthly giving program, such as the Champion’s Club, Circle of Friends, Faith Partners, Foundation Builders, or some other name that ties in with their brand or mission. For example, a local Christian school calls their monthly giving plan the “Partner Program.”

If you look at a typical giving pyramid for an organization, monthly donors are usually sandwiched somewhere between “major” and “occasional” (or sporadic) donors. These are the wonderful and committed donors who can make a difference in a recession or other downturn. They are NOT generally your major donors. Having just emerged from the COVID-19 pandemic, many organizations reported their giving was stable or, in some cases, even increased over the prior year. Much of this can be attributed to monthly givers. Organizations without a program are more susceptible to spikes in their contributions during trying times or change.

One good thing about monthly donors is they will typically stay with you through thick and thin. Ten years or more is not unheard of for a monthly donor life cycle. Retention rate industry wide for monthly giving is close to 50%. And the even better news, with a little bit of work and some investment, these monthly donors will perhaps leave you the ultimate gift—a bequest or planned gift.

Here is a real-life example1:

“Beginning with a single $25 gift in 1983, a generous individual made a total of 279 monthly gifts of $25 or $30 each over a 22-year period ending in 2005. Unfortunately, that is when the donor passed away. One year later, the organization received a $25,000 bequest from its former, loyal donor. The total value of these 280 gifts: $31,250.”

Harvey McKinnon, President of McKinnon & Associates, British Columbia, discovered that “monthly giving appeals not only to younger donors who find it convenient and easy, but also to older donors, who are more likely to live on a budget. But, regardless of their age, monthly donors will often give for decades, are more loyal than even the most consistent annual donors and are far more likely to leave bequests.”

Twenty-one percent of Baby boomers (50-67 years of age) give monthly. Fifty-two percent of millennials are “interested” in monthly giving. Some organizations have difficulty converting even 1% of their active donors to monthly givers; others convert the average of 5% to 10%. Some have even reported 50% plus. These are unique organizations whose mission and services lend themselves greatly to this approach, such as an international relief organization where you can give $35 a month and cover a single child’s basic life needs.

So, is it time to grow, enhance, or start you monthly giving program? There are plenty of resources available help you. The Timothy Group can help guide you with some practical steps to take. Other professional organizations, such as Association of Fundraising Professionals, can also help you design an effective program.

Next month we will share some pointers and “best practices.”

Resource: 1Warwick, Mal. January 2008. Email newsletter.


About the Author: Kent Vanderwood, Vice President – Kent offers clients over 35 years of non-profit experience including teaching, administrative, consulting, and directorships. Through his work as Development Director for The Potter’s House, Gospel Communications International, and Mel Trotter Ministries, Kent brings a wealth of experience in fundraising and development. He currently serves as a board member for the West Michigan chapter of the Association of Fundraising Professionals (AFP). His passion for seeing Christian stewardship principles applied in a systematic way helps the non-profit organization or ministry be successful in fulfilling its mission.

Capital Campaigns, Development, Fundraising

“And They’re Off!” Starting Your Campaign Right

If you’re a racehorse, the starting gate can be a scary place. It’s just barely wide enough to squeeze into. The air is filled with commotion as jockeys and gate crew coax the shy, prod the stubborn, and calm the anxious. When all the horses are finally poised and looking straight ahead everything quiets down for a just moment… Bang! The gate flies open and they’re off—galloping to the finish line with all their might! With the right trainer and plenty of practice, horses eventually learn the “ins and outs” of gate etiquette and how to break fast and clean. Races can be won and lost at the gate.

Just like a horse race, a clean start is essential for your capital campaign. Prepare well so you don’t get stuck in the gate or stumble in your first steps. Between the conclusion of your pre-campaign/feasibility study and launching the quiet/leadership phase, there is typically a period of reflecting on the study results, deciding the best path forward, establishing the campaign size and scope, and developing your plan and strategy. This foundational or preparatory phase can take a month, three months, or more. Some organizations even prepare for a year to launch their campaign.

You should address at least these five items during this preparatory phase before you launch your campaign.

Campaign Organizational Structure
A great start depends on great leaders. Recruit your campaign chair(s), along with additional sub-committee directors, assign staff and board roles, and provide training and orientation for your steering committee. Strong volunteer leadership is the heartbeat of every successful capital campaign. It is critically important to carefully select and properly train your campaign leadership.

Campaign Timeline and Calendar
Concurrently with committee organization, you should establish a realistic timeline for the campaign. Start with key dates such as the launch of the quiet phase, benchmarks for the transition into the public phase, kick-off events, dedication or ribbon cutting ceremony, projected end of the campaign pledge period, and moving into pledge fulfillment. Realize that your timeline is a guide that should remain fluid and subject to change.

Campaign Theme
Every campaign needs a catchy, compelling theme that projects growth, change, fulfilling your vision, enlarging your footprint, and moving forward. Add a tagline and find just the right scripture reference. This campaign theme will help your steering committee and leadership “define” the campaign to your constituency and community.

Material Development
Create some persuasive collateral materials to help tell your ministry story. Generally, if you conducted a pre-campaign study, you already have a compelling case statement which shares your vision. Make any edits to strengthen your case and convert it into an “ask” piece, or gift proposal. Develop a “Frequently Asked Questions” document, commitment card, letterhead, stationery, and thank you notes. Prepare a campaign video to use in your public phase.

Your “Top 100” Donor List
This is the most important step of all. You cannot raise money until you know whom you will talk to. Ask these questions: Who has the capacity for a 7-figure leadership gift? Who can provide a large 6-figure mega gift? Who are our friends who can give $25,000, $50,000 or more to our campaign? Who should be on our Top 10/Next 20 list? Developing this top 100 list is extremely important. Don’t rush the process. The time you spend researching your donors now will pay off in the end.

And You’re Off!
As you evaluate your team, you may need to coax the shy, prod the stubborn, and calm the anxious. But when your leadership, board, and staff are finally poised and looking straight ahead—Bang! You’re off to the races! Pray fervently, recruit well, plan carefully, and run hard!


About the Author: Kent Vanderwood, Vice President – Kent offers clients over 35 years of non-profit experience including teaching, administrative, consulting, and directorships. Through his work as Development Director for The Potter’s House, Gospel Communications International, and Mel Trotter Ministries, Kent brings a wealth of experience in fundraising and development. He currently serves as a board member for the West Michigan chapter of the Association of Fundraising Professionals (AFP). His passion for seeing Christian stewardship principles applied in a systematic way helps the non-profit organization or ministry be successful in fulfilling its mission.

Development, Donor Relations, Fundraising

Throw Your Perfect Elevator Pitch

What’s your elevator pitch? If you bump into someone important on an elevator who asks you what you do for a living, what would you say? Have you scripted your talking points that quickly and simply define your organization and its value proposition?

Your elevator pitch should express why your non-profit matters in thirty seconds or less. If your conversation is compelling and sparks interest, hopefully you will keep talking after you’ve arrived at your floor and exchange business cards. The goal for every elevator pitch is to secure a follow up meeting.

An elevator pitch is not simply reciting your mission statement. It is different than a mission or vision statement although these can be woven in to your “pitch.” Write down and memorize three or four short sentences, statements, or even phrases so you are prepared at a moment’s notice.

Your elevator pitch should be…

•  Simple – Avoid getting too wordy. Don’t use too many fancy words or jargon. Get to the salient points as soon as possible and do NOT try to tell your whole story. Save that for later.

•  Emotional – The listener needs to hear emotion, excitement, and passion from you. If you are boring why would your listener want to hear more? Provide them with an “Aha” moment!

•  Credible – You don’t need to quote facts or numbers, but if you do, make sure they are accurate. Avoid stating, “we are the ONLY organization that…” You must sound sincere and believable.

•  Relevant – Your cause is relevant, or you would not serve there. In the same way, your “pitch” must be relevant to your audience.

I worked for a ministry named Gospel Communications, International. Our mission was hard to explain. So, I developed an elevator pitch that I used often when people asked, “Tell me about GCI.”

Here’s my script:

At Gospel Communications International, we provide access to the Good News of Jesus Christ to people around the world in the language of their hearts.

For more than 50 years, we have shared God’s Word and other critical information through culturally relevant, evangelistic films, videos, TV broadcasts, and internet-driven messages.

Based in West Michigan, our passion is communicating the Gospel worldwide, using media, to change lives.”

I wrote this elevator pitch when I worked for Mel Trotter Ministries:
Mel Trotter is located in the Heartside Neighborhood of Grand Rapids. We proclaim and demonstrate the compassion of Christ toward hungry, homeless, and hurting men, women, and children from the West Michigan area. We do this by providing the life-sustaining services they need without cost or obligation to them. In short, we bring hope to those who have none.

Don’t Forget to Follow Up
Once you deliver your pitch, you need a plan of action to follow up. Ask the person if they’d be interested in learning more about your ministry and offer to email some additional information. Obviously, make sure you get their email address! A great elevator pitch can get your foot in the door, but exceptional follow-up can really set things in motion.


About the Author: Kent Vanderwood, Vice President – Kent offers clients over 35 years of non-profit experience including teaching, administrative, consulting, and directorships. Through his work as Development Director for The Potter’s House, Gospel Communications International, and Mel Trotter Ministries, Kent brings a wealth of experience in fundraising and development. He currently serves as a board member for the West Michigan chapter of the Association of Fundraising Professionals (AFP). His passion for seeing Christian stewardship principles applied in a systematic way helps the non-profit organization or ministry be successful in fulfilling its mission.

Development, Donor Relations, Fundraising, Stewardship

Squeezing Fundraising onto Your To-Do List

Do you feel like a circus performer juggling multiple tasks competing for your time and attention? Have you been asked to write your ministry’s strategic plan—and then implement it all by yourself? Are you responsible for training and coaching your staff, but can’t seem to find time to meet with them regularly? Do you finally schedule a meeting, only to cancel it to prepare financial reports for the board meeting? Has your board chair asked you to ramp up your fundraising efforts because the budget is a little tight? You might think to yourself, “And just how am I supposed to squeeze that in?”

Don’t laugh! This is an every day, real occurrence in the non-profit world.

The “tyranny of the urgent” is not just a cliché, but a reality in many ministries. Charles E. Hummel wrote a small pamphlet bearing that title (Inter-Varsity Press, 1967) and commented, “When we stop to evaluate, we realize that our dilemma goes deeper than shortage of time; it is basically the problem of priorities.” So, how can you maintain both your sanity AND priorities and still raise funds your ministry?

·  Is the answer more staff? Maybe, but that’s not always possible.

·  Is the answer less responsibilities or tasks on your plate? Maybe, but which ones should you eliminate?

·  Is the answer better time management, as in “shall I sign up for one of those time management seminars when it comes to town?” Maybe. This may help you cope with the immediate challenge but not alleviate your problem long term.

Finding more time in your day, week, or month is a fundamental management challenge. One executive director described his avalanche of paperwork, “It’s horrendous and getting worse. Sometimes it seems all I do is shuffle papers without ever making progress on the real work that needs to be done.” All of us have “real” work and “not so” real work. How can you tell the difference and strike the right balance?

Setting the right priorities.
Name three things your organization must do well to thrive. Then ask yourself, “What are three things in my current job description that only I can do?” Involve your board or others in your evaluation process. Fundraising should land near the top. The CEO or executive director is typically the most effective fundraiser in any organization. The position carries influence; many donors want to talk directly with the boss. You may need get rid of some responsibilities to add fundraising to your plate.

Sticking to these priorities.
Maybe you have heard the expression, “keep the main thing the main thing.” Once you establish the right priorities, jealously protect your fundraising time. Schedule a day, or two half days each week to meet with donors and prospects. Use this time to educate, cultivate, and nurture your relationships. Be persistent. Interruptions and other “important” things will always try to crowd into your fundraising time. Unless it is in your job description, and only you can do it, don’t let anything get in the way. Your ministry success depends on your fundraising efforts. Bottom line–free up your schedule for fundraising.

Delegate Wisely
In his book, One Minute Manager, Ken Blanchard poses the question, “Why is it that some managers are typically running out of time while their staffs are typically running out of work?” Some leaders think they are indispensable, or that some tasks can only be completed by them. Yes, this is partly true, but most of us struggle with delegating properly, thus adding to our stress. No one is indispensable. That thought process limits the work or growth of others.

Delegation is “the ultimate form of management” because it allows your people to achieve more and more with less and less from you. And guess what? Effectively delegating one project, or task, frees up time for you to delegate more responsibilities to others. As you achieve higher levels of delegation, it will free up your time to focus on what is most important. If someone else in your organization can do or be trained to do a task you currently do, let them do it.

Whom should you delegate these extra tasks to? It may be someone on your staff or team. If not, can you identify some faithful volunteers? Recruit true biblical stewards who desire to serve the Lord. They may have time and talent in areas you may not.

Is there a risk when delegating? Of course, but the greater risk is being overwhelmed and ineffective as a leader because you can’t get to everything. With all those plates spinning in the air, it is only a matter of time until some of them crash to the floor. Delegate every task that keeps you from “the main thing.”

Fundraising is essential for every ministry leader. It is not about “squeezing fundraising onto your to-do list.” Embrace fundraising as one of your top priorities and then reassign everything that gets in the way. Your ministry will thank you!


About the Author: Kent Vanderwood, Vice President – Kent offers clients over 35 years of non-profit experience including teaching, administrative, consulting, and directorships. Through his work as Development Director for The Potter’s House, Gospel Communications International, and Mel Trotter Ministries, Kent brings a wealth of experience in fundraising and development. He currently serves as a board member for the West Michigan chapter of the Association of Fundraising Professionals (AFP). His passion for seeing Christian stewardship principles applied in a systematic way helps the non-profit organization or ministry be successful in fulfilling its mission.

Development, Donor Relations, Fundraising, Stewardship

Boost Your Annual Report!

One of the best strategies for reporting your success to your donors and stakeholders is through an Annual Report. You may or may not currently produce one, but if your non-profit organization is like most of those we serve, you probably ask these questions every year:

·  Is an annual report required of our non-profit?

·  If not, why should we do one?

·  Who is our audience?

·  What should be included?

·  How long (or brief) should it be?

·  Is there one format that is better than others?

·  Should it be printed or digitally produced?

·  What are the best practices to consider when preparing our annual report?

Do we have to produce an annual report?
Your ministry is not required to produce an annual report, but there are many persuasive reasons to create one. However, all non-profits with 501c3 tax-exempt status must file Form 990 or the Annual Information Return with the IRS. An annual report is an optional informational report that non-profits produce to serve their OWN purposes. Here are some benefits to consider:

Inspire your audience about your mission.
One non-profit executive’s perspective is, “The annual report is a comic book. They look at the pictures and glance at the words.” If you only have a glance, make sure your photos include captions that communicate your impact, your stories are brief but compelling, and your financials are clear and convincing.

Show the results and impact of your organization.
Donors are your target audience. Show the tangible results of your work to prove your return on their investment (ROI). Share the spiritual impact to authenticate your spiritual return on investment (SROI). What were you able to accomplish, with their help, over the past 12 months? Do not be afraid to “toot your horn.” Donors give because they love your organization. They keep giving and give more because their dollars are making a difference. Some organizations have wisely renamed their annual report to “Impact Report.”

Build trust through financial accountability.
Being transparent with how you present your numbers will help build trust. Your audience can review your 990 Report on their own to check your financials. It’s much better to tell them first in your narrative with your charts and stories. There are many ways to share this information. Make it simple and clear. They need to see that you are a good steward of their donations.

Show appreciation for your current donors.
In the past, annual reports would generally show a list of donors over the past 12 months. At least those who have given at significant or notable levels. Of the 15 annual reports on my desk right now, only one of them includes this list. And that one is an insert sheet that can be added or removed based on the audience. That is not to say the other reports fail to show appreciation and give thanks. It is just more general and less specific to individuals. Hopefully, you are engaging with your major donors enough that you need not depend on your annual report to say thanks.

What are some “best practices” for writing an Annual Report?

·  Create a plan for your non-profit annual report. Have a strategy. Define your purpose and your audience. Include great photos. Compile financial information and key metrics. Interview key supporters or service recipients for stories. Plan enough time to do it right.

·  Focus your annual report on the good your non-profit accomplished. Write from your donors’ perspective. What did their donations and volunteer support accomplish? Put them first. Allow them to “own” the results.

·  Use visuals in your annual report to keep readers engaged. Remember the “comic book” analogy? Use more visuals and less words. “Info-graphics” help. Transform complex data into easy-to-understand information.

·  Be honest about your non-profit’s progress. You want to show success, but that may not be possible 100% of the time on every project. Feel free to mention some of the challenges faced over the past year; show how you are being proactive in solving problems. Transparency builds trust.

·  Inspire supporters to act. Your annual report should include a call to action for your readers. Your report will share success and accomplishments. Some will be asking, “What’s next?” Make sure you include the answer to that question and how they can be a part of it. Volunteerism, corporate matching programs, upcoming fundraising events can be shared.

Should your annual report be a printed hard copy mailed or hand delivered to your stakeholders? Or should it be produced digitally and available for downloading as a PDF via an email or on your website? The answer is, “YES!” A combination of hard copy and digital annual report versions will reach the widest audience.

Here are three great samples: Haiti Teen Challenge, Immanuel Schools, and Lakeland Christian Schools.

Your annual report can be an effective fundraising tool as you inform, explain, narrate, and persuade your ministry partners to increase their impact through your ministry.


About the Author: Kent Vanderwood, Vice President – Kent offers clients over 35 years of non-profit experience including teaching, administrative, consulting, and directorships. Through his work as Development Director for The Potter’s House, Gospel Communications International, and Mel Trotter Ministries, Kent brings a wealth of experience in fundraising and development. He currently serves as a board member for the West Michigan chapter of the Association of Fundraising Professionals (AFP). His passion for seeing Christian stewardship principles applied in a systematic way helps the non-profit organization or ministry be successful in fulfilling its mission.

Development, Fundraising, Major Donors, Stewardship

Fundraising with Heart!

We often talk about fundraising metrics: donor retention rate (DRR), donor attrition (DA), donor churn (DC), donor frequency (DF), donor lifetime value (DLV), return on investment (ROI), cost to raise a dollar (CRD), the stress levels of advancement personnel (SLAP). Wait, I made that last one up. You get the idea. We have devised many ways to measure many things, but when it comes right down to it, relationships are the key to all successful donor engagements. Let me share a brief testimonial.

As consultants, we often work on behalf of our clients—meeting donors, assisting with solicitation calls, making thank you calls, and more. Recently, I delivered some donor appreciation gifts for one of my clients. The gift was a beautiful picture and “thank you” inscription framed in a nice plaque. One of my deliveries was to an elderly donor whom I first met in December, when I called on her for a year-end gift. She has been a widow for two or three years and became a major donor last year when she attended the ministry’s fall banquet with her church group. No one from the ministry had met with her personally before me. We had an enjoyable visit as she shared how she and her husband made giving decisions. He loved supporting Christian ministries that made an eternal impact. So, when I called her last week to ask if I could stop by to deliver a gift, she quickly responded, “yes!”

When I arrived at her home, she graciously led me to her kitchen table. I noted that her speech was somewhat slurred but did not draw attention to it. I asked how she was feeling. She shared that she had recently had a tumor removed in the back of her throat—that explained why it was difficult for her to speak clearly. She was scheduled for radiation therapy next week, 5 days a week for 6 weeks. We talked about how her sons and friends would rotate driving duties to and from her treatment sessions.

I asked her if I could pray with her and she readily accepted. As we held hands and prayed, I felt God touching her body as I spoke words of peace to her. When we ended, I told her we would add her name to the ministry’s prayer list, and she thanked me. I asked if I could call her halfway through her radiation treatments to see how she was doing. We hugged and she led me to the door, but not before handing me an envelope—inside was a $5,000 gift to the ministry.

Now, here is the point I want to make. Was she going to give that money anyway? Perhaps, but maybe not now, or in this way. I noted the date on the check was the date of my visit. She wrote that check knowing I was coming. She could have mailed it, but instead personally handed it to me. I believe that was intentional. I am sure this was not the last time I will meet with her or pick up a donation at her kitchen table. Her hug was the metric I value because it shows that this ministry has connected with her heart!


About the Author: Kent Vanderwood, Vice President – Kent offers clients over 35 years of non-profit experience including teaching, administrative, consulting, and directorships. Through his work as Development Director for The Potter’s House, Gospel Communications International, and Mel Trotter Ministries, Kent brings a wealth of experience in fundraising and development. He currently serves as a board member for the West Michigan chapter of the Association of Fundraising Professionals (AFP). His passion for seeing Christian stewardship principles applied in a systematic way helps the non-profit organization or ministry be successful in fulfilling its mission.

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